How it works?
1. What is event ticket insurance?
With event ticket insurance, if you can't attend an event for any covered reason, such as illness, you'll get 100% of the ticket price returned to you. Click here to learn more about the insurance terms and conditions.
You can get the event ticket insurance when you purchase your ticket. Please note that the insurance does not cover tickets that have already been purchased.
Click here to learn more about the event ticket insurance.
2. How can I get the event ticket insurance?
If you wish to buy the insurance for your tickets, simply check the “Event Ticket Insurance” box during checkout. The price of the insurance and the total price of your order will be shown in your shopping cart.
3. What do I do if I have a covered event?
If you are unable to attend an event for a covered reason, please notify us by phone at 1626 no later than 30 days after the event and submit the documents necessary for event investigation:
- Ticket for the event.
- Personal identification document.
- A copy of the certificate of medical leave of absence.
- Other documents necessary to determine if the event is covered by the insurance.
The money will be returned to you within 30 days from the day we receive all the necessary documents.
Click here for more information on the insurance holder’s obligations and refund policy.
4. How much does it cost?
The event ticket insurance costs 9% of the ticket price with all the applicable taxes (except the transaction fee) but no less than EUR 1.00 per ticket (minimum insurance price per ticket).
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