01-10-2009 No. 1.1
Private limited liability company “TIKETA” code of legal person 300037717 (hereinafter – the Company) is registered under the procedure established by the laws of the Republic of Lithuania in the state registrar of personal data controllers https://www.ada.lt
and follows applicable legal acts of the Republic of Lithuania and those of European Union regulating personal data processing.
(hereinafter – the Website) and/or any services provided for therein aiming to inform the persons about what kind of information is collected and how it is used by the Company.
by entering a word “TIKETA” in the search field.
1.4. Services rendered at Company’s Website include without limitation ticket, gift certificate, subscription, discount cards purchase, reservation services, payment for that, reading (using) of published information, submission and receipt of any kind of information and (or) data as well as all other services, which are provided or may be provided in the future by the Company in the Website (hereinafter – the Services).
2. COLLECTED INFORMATION
2.1. All information which is being collected by the Company from a person shall be provided pursuing principles of voluntarism and justice as well as comprehensiveness of information. The Company shall not verify the information provided by a person and it shall be considered that information provided by a person is comprehensive and correct.
2.2. It shall be considered that a person by visiting the Company’s Website and using the Services provided therein, shall consent to collect and use, for any purposes which are not forbidden by effective and applicable legal regulations, any anonymous information collected from him/her or which is being provided by him/her and which is related to the facts that may not be applied to an individual person.
2.3. When using the Website, a person may be required to perform registration in order to be able to use certain Services for the use of which registration is necessary. In such case a person shall be required to submit personal data (such as first name, family name, e-mail address and etc.). The Company shall be entitled at its discretion by all legal means to use all information and data provided by a person that is submitted by him/her when performing registration or otherwise.
2.4. The anonymous information collected by the Company shall be divided as follows:
2.4.1. IP address. Each time when accessing the Website, the Company shall automatically record IP address of a person accessing the Website and an address of the last website which was visited by a person before entering the Company's Website.
2.5. In certain cases seeking to assure provision of specific Services which are ordered by a person (for instance issuance of VAT proforma-invoices, ticket ordering in the name of legal person), the Company may collect information about legal persons from the persons who are representatives of such legal persons. The following information may be collected:
2.5.1. name of legal person;
2.5.2. number of bank account or account of other financial institution;
2.5.3. VAT payer code;
2.5.4. legal person code;
2.5.5. address of legal person;
2.5.6. other information;
2.7. In certain cases the Company may need additional information or personal data about a person with an aim to adapt service provision procedure to individual needs or seeking to provide better quality Services. Such additional information or data from a person shall be collected pursing principles of voluntarism, justice and comprehensiveness of information. If additional anonymous information is being collected, it shall be collected observing applicable legal regulations.
3. USE OF INFORMATION
3.1. The Company shall be entitled to use all collected information and data in a manner not prohibited by the legal regulations. This paragraph shall further present examples how certain information or data is used. These examples in no way limit the Company's right to use collected information or data in a manner not stipulated in clauses and sub-clauses of Article 3.
3.2. Contact data of person (e-mail address, telephone no. and other) data shall be used seeking:
3.2.1. to execute transactions efficiently and implement orders of person;
3.2.2. to perform analysis of quality assurance, sales and/or any other activity;
3.2.3. to contact a person regarding events to which the person purchased or ordered tickets (including confirmations about events, their changes and cancellations);
3.2.4. to provide a possibility for a person to take part in loyalty programs offered by the Company or its partners;
3.2.5. to provide persons with the most recent useful information relating to personal needs and services rendered by the Company as well as its partners;
3.2.6. to realize properly a possibility provided to persons to pay via internet for the services rendered by the Company;
3.2.7. to inform a person about ongoing events, special offers and provide any other information selected by a person.
3.3. Settlement data of a person (No. of bank account, No. of discount card and other) shall be used to render services properly and perform transactions in the website, to deliver goods or services ordered by a person, to issue invoices, to apply discounts or loyalty programs to a person in which a person wants and is able to participate and etc.
3.4. Seeking to properly render the Services and execute transactions (for instance payment for services via electronic banking system), the Company may provide certain personal data to the third parties (to service providers, banks, financial institutions) observing applicable legal regulations.
3.5. The company shall use personal demographic (address, IP address) information (data) for business analysis or for adjustment of website content to the interests of the persons. The Company may share summarized and/or anonymous demographic information with other third parties. Such information provided to the third parties shall not be linked to a specific person and shall be provided to the third parties following requirements of applicable legal regulations.
4. DISCLOSURE OF INFORMATION AND TRANSFER
4.1. The Company may disclose provided personal data or information when such disclosure is required by the applicable legal regulations or competent institutions. Also the Company may disclose personal data or information only when that is not prohibited by legal regulations and only when this is objectively justified in a specific case (for instance when addressing judiciary institutions regarding investigation of criminal acts and etc.).
4.2. Information or personal data shall be given to the third parties in a manner and in such scope, in a way and in as much as that does not contradict valid legal regulations which are applicable in a specific situation.
5. SECURITY MEASURES
5.1. Security measures are implemented in the Website with an aim to protect from damages, improper use or change of information or personal data controlled by the Company.
5.2. The Company uses SSL technology seeking to protect confidentiality of commercial transactions. The Company shall encode personal contact data and other personal data, when transmitting such data via internet, and store it safely in its official stations.
5.3. Any log-in information of Website or personal data flow and/or data bases shall be strictly supervised and controlled.
SERVICE PROVISION RULES
OF PRIVATE LIMITED LIABILITY COMPANY “TIKETA”
15-12-2009 No. 1.0
1. GENERAL PROVISIONS
The purpose of these Service Provisions Rules of private limited liability company “TIKETA” (hereinafter – the Rules) – to regulate provision of services in private limited liability company “TIKETA”, code of legal person 300037717 (hereinafter – the Company), in its business places (hereinafter such business places shall be referred to as “Business Places”), in the website www.tiketa.lt
which is controlled and managed by the Company (hereinafter – Website) seeking to assure observance and implementation of Republic of Lithuania Law on Consumer Protection (Official Gazette
1994, No. 94-1833; 2007, No. 12-488), the 25-06-2008 Regulation No. 623 “Regarding approval of rules of sport, culture and entertainment services and information of consumers when providing such services” of the Government of the Republic of Lithuania (Official Gazette
03-07-2008, No.75-2945) other laws and legal regulations establishing protection of consumers’ rights.
1.2. The main services rendered by the Company include without limitation distribution services of tickets, gift certificates, subscriptions, discount cards as well as all other services, which are rendered or may be rendered in the future by the Company (hereinafter – the Services).
1.3. The Services of the Company shall be rendered following these Rules, other documents of the Company and also requirements of legal regulations which are applicable to the Company. All persons, i.e. natural as well as legal persons (hereinafter – the persons) who use the services rendered by the Company either at Business Places of the Company or at Company’s Website as well as at any Service provision place shall have to acquaint themselves with these Rules. Provisions of these Rules providing for obligations of the persons shall be applicable and mandatory to legal persons, whereas provisions providing for rights of natural persons shall be applicable to legal persons at the Company's choice and discretion only by notifying about this publicly in internet Website or in any other way selected by the Company and also in cases when the Company and a specific legal persons have agreed in writing with respect to this separately.
1.4. By receiving, ordering or using the Services and resources of the Company, the persons confirm that they acquainted themselves with these Rules and undertake to observe them. If a person is not acquainted with these Rules, the Company shall be entitled to refuse provision of Services.
1.5. These Rules shall constitute an inseparable part of contract which is entered by the persons when using the Services of the Company.
1.6. The Company shall reserve the right to amend these Rules at any time and such amendments shall become valid from the date of their publication in Company’s internet Website www.tiketa.lt. The persons are advised always to acquaint themselves with the newest version of these Rules.
2. TERMS AND CONDITIONS OF SERVICE PROVISION
2.1. Since the Company sells tickets, subscriptions, gift certificates, discount cards and etc. (hereinafter - the Tickets) for the services which are rendered by the other parties, the Company shall not establish prices for the services rendered by the other parties as well as conditions or their provision, shall not allocate seats, event taking places / service provision time and any other criteria describing such services and shall not be liable for quality of such services, their content and shall not provide any guarantees with respect to such services.
2.2. The Company emphasizes that it shall not be liable and shall not be entitled to establish provision conditions of services the rights to use which is granted by the tickets the Company distributes. Also the Company shall not be liable for particularity and comprehensiveness of service provision conditions. Provision conditions are established and the Company is notified about them by the parties rendering such services at their own discretion. Such conditions shall be mandatory for a person who purchased the ticket. Information about provision conditions of services the rights to use which is granted by the tickets shall be presented in business places, in website and by directly addressing to the Company. If this information is not available in aforementioned places, it may be obtained by addressing the respective service provider.
2.3. The persons when acquiring tickets together agree with all ticket use conditions that are mandatory and applicable to persons who have acquired tickets. The Company and/or service provider may apply sanctions to persons who do not observe tickets use conditions.
2.4. The Company shall provide all public information it possesses to all persons who address it directly. The established fees or phone call tariffs may be charged for specific information provision mean, for instance, provision of information by telephone. The persons may find information on fees (tariffs) which are applicable for information provision means in the website or by addressing the Company directly.
2.5. Tickets may be sold in the business places, including website. The Company shall assure to all persons uniform conditions to purchase tickets, thus at the moment of purchase free seats are selected by automatic system. This clause does not limit Company's right to allocate seats for persons not through automatic system in accordance with special commercial orders / offers or in other cases.
2.6. Tickets for persons are issued (generated) only after the full ticket price and additional fees applicable to tickets have been paid. Information on prices of tickets, additional fees applicable to them, settlement conditions shall be presented in business places, website or by addressing the Company directly.
2.7. Seeking to satisfy different needs of different persons the Company shall be entitled to make possibilities for the persons to pay for the Services at business places of the Company by cash, payment cards or pay for the Services through Company’s website by using services of electronic banking or ordering advance invoice for payment and by paying it. Information on whether it is possible to pay by payment cards and what system cards are accepted (for instance, "VISA", "MASTERCARD") as a methods of payment for the Services, shall be provided at the Service provision time and may differ. Payment methods may be limited due to technical interferences or when other important circumstances are present.
2.8. Seeking to assure qualitative and suitable provision of Services, protection of personal data and personal identification, the Company shall be entitled to request registration of persons who wish to use the possibility to pay for the tickets through the website by filling an electronic registration form. The Company shall be entitled, however not obligated, to make a possibility for the persons to register in the Website by filling a written registration form. The Company shall notify about such possibility separately. Persons who have registered in the Company’s website shall have to comply with all website use instructions and requirements established by the Company and in case of failure to comply with such instructions and requirements, the Company shall be entitled to cancel registration of such persons.
2.9. Service orders in the website shall be processed only after contact and financial information has been verified. If the persons provide incorrect information, the Company may cancel order and/or registration of the person who provided incorrect information or apply other sanctions as set forth in Article 4.
2.10. The Company shall be entitled, however not obligated, to make a possibility for the persons to reserve tickets. Information on ticket reservation service, terms and conditions of such service provision and information whether this service is being provided shall be published in the Company’s website, in the business places or by directly addressing the Company with respect to provision of such information.
2.11. For persons purchasing / making reservation in the website the Company may establish ticket limit which may not be exceeded. For exceeding ticket order limit the person may be liable as set forth in Article 4 of these rules.
2.12. The Company shall be entitled, however not obligated, to provide a possibility for the persons to choose different ticket delivery ways. Information on possible ticket delivery ways, terms and conditions of such services provision and information whether this services is being provided shall be published in Company’s website, in the business places or by directly addressing the Company with respect to provision of such information.
2.13. Services at the business places shall be provided in accordance with these rules, other documents of the Company and requirements of valid legal regulations which are applicable for provision of such services.
2.14. The Company shall be entitled to establish additional and/or other terms and conditions of Service provision, even though not established herein, by informing about that publicly in the website or in any other way selected by the Company.
2.15. Due to technical difficulties or in case of other circumstances provision of Company’s services may be suspended or terminated. The Company shall be also entitles to suspend and / or terminate provision of Services with respect to a specific person, if this person violates these rules, other instructions and conditions established by the Company, acts in criminal manner or his/her actions contradicts public order or good morals.
2.16. The Company shall not be liable for Service provision interruptions which occur not because of the fault of the Company and / or damage incurred by the persons as well as the third parties.
3. RIGHTS AND OBLIGATIONS OF THE COMPANY AND PERSONS (CONSUMERS)
3.1. Rights and obligations of the Company:
3.1.1. The Company shall have to provide the Services properly and in time to all persons who address it and comply with the requirements of the Rules.
3.1.2. The Company shall have to communicate and cooperate properly with all the persons who address it.
3.1.3. The Company shall be entitled to refuse to provide the Services in cases stipulated in these Rules as well as in legal regulations.
3.1.4. The Company shall also have other rights and obligations set forth in laws and these Rules and may exercise them without any limitations.
3.2. Rights and obligations of the Persons:
3.2.1. The Persons shall be obliged to:
18.104.22.168.properly and in time make settlements with the Company for the Services provided by the Company;
22.214.171.124.refrain from violating and follow these Rules, other conditions and regulations publicly disclosed by the Company, legal orders of the Company and requirements of applicable legal regulations;
126.96.36.199.refrain from offending and discriminating other persons, humiliating dignity of other persons as well as to refrain from violating rights and lawful interests of the Company;
188.8.131.52.when providing data to the Company to be liable for data correctness, comprehensiveness and conformity to reality and undertake all related consequences for failure to observe such requirements;
184.108.40.206.implement and execute obligations established by the applicable legal regulations for persons as consumers.
3.2.2. The Persons shall be entitled to:
220.127.116.11.use all the Services provided by the Company by following requirements of these Rules as well as instructions of the Company;
18.104.22.168.to receive from the Company publicly disclosed information which is possessed by the Company;
22.214.171.124.to use other rights provided by the applicable legal regulations for persons as consumers.
4. APPLICABLE LIABILITY
4.1. The measures set forth in clause 4.2. and its sub-clauses may be used by the Company for persons who have violated requirements of such Rules.
4.2. In cases provided for in these Rules, the Company shall be entitled without a separate notice at its choice to use one or several measures set forth in sub-clauses thereof:
4.2.1. deny provision of Services;
4.2.2. cancel personal order of Tickets or Tickets;
4.2.3. address judiciary or other competent institutions and transfer to them personal data as well as other related information;
4.2.4. suspend or cancel for unlimited time a right of a person to access the website;
4.2.5. to cancel registration of a person in the Website;
4.2.6. to undertake any other lawful measures.
4.3. In cases provided by these Rules the Company if it undertook measures set forth in these Rules due to actions (inactions) of the person shall not reimburse direct and/or indirect losses of a person who violated requirements of the Rules and legal regulations as well of persons directly related to it.
5. TERMS AND CONDITIONS OF TICKET (SUBSCRIPTIONS, DISCOUNT CARDS AND ETC.) PURCHASE, CHANGE AND RETURN
5.1. Ticket purchase procedure shall be regulated by section 2 of these rules “Terms and Conditions of Service Provision”.
5.2. Service providing parties for receipt the services of which the Company distributes tickets, prohibit the Company to change tickets or return money in case the ticket is lost, stolen, damaged or destroyed, when a person due to any reasons refuse to use the services for which the ticket was purchased and that happened not due to the circumstances set forth in clause 5.4. hereof, also in other cases determined by the parties provided such services. The Company shall not replace damaged, torn or broken tickets. In case of claims regarding circumstances indicated in this clause the persons shall have to address the parties providing such services for the receipt of services of which the Company distributes tickets.
5.3. The persons before purchasing tickets must evaluate all circumstances of event to which he/she purchases the ticket, including date, time, place and other circumstances of an event and also to acquaint with all ticket purchase and event happing information which is important for them. Due to this reason and also because sale of tickets to event is related to planning of income to be received from event, its distribution, ordering of additional services, allocation of event seats, their amount and etc., the purchased tickets shall be changed only in the exceptional cases. If technical and factual possibilities are present and after receipt of consent of service provider, for receipt of services of which the Company distributes the tickets, the Company shall be entitled to change tickets with other tickets for the same event. In such case terms and conditions of ticket change shall be established by the Company separately by publishing then in the website on in other way acceptable to the Company. The persons, to whom the tickets shall be changed, must pay to the Company a difference between ticket price and taxes applicable to it. In any case, the tickets may be changed only before the beginning of event to which they have been sold. If there is a possibility to change tickets, such option shall have to be indicated in website by establishing terms and conditions of ticket change also. It shall be considered that in case there is no information on ticket change terms and conditions to a specific event, tickets to such event shall not be changed.
5.4. If services providing party canceled provision of services or notified otherwise that the services it intended to render won’t be rendered or date, place and other important service provision criteria have changed, the persons with respect to money return and / or damage compensation shall have to address the person rendering such services that shall be liable for occurrence of such damages, compensation of damage or return of money. Tickets distributed by the Company a respective service provider may indicate to which the persons may address regarding return of money and damage compensation.
5.5. In case the person providing services gave its consent with respect to ticket return and/or the Company as well as service providing person agreed separately, money for the tickets may be returned by the Company. In such case tickets to the Company may be returned by the persons in the same distribution places at which they bought tickets or at the ticket distribution places indicated by the Company. In any case after service provision was canceled and/or their provisions terms were changed, with respect to damage compensation, including return of all fees paid when buying the ticket as well as paid additionally, if the Company does not return such fees when returning money for tickets, the persons shall have address respective service providers.
5.6. At the Company’s discretion or in case the Company and a party rendering the services agree to this, in the Company’s website or in other way chosen by the Company other procedure of money return for the tickets may be published.
Electronic tickets which have been bought in the website shall be returned when a person access the website www.tiketa.lt
and follows instructions provided in these website.
5.8. The Company shall be entitled, but not obligated to provide a possibility to the persons to return tickets in different distribution places. With respect to possibility to return tickets in different places, the persons must inquire the Company directly.
5.9. If the price paid for the ticket is too small, despite the reasons due to which this happened, the Company shall be entitled to refuse provision of Services, to cancel the ticket or an order and return to the person an amount he/she paid. If the price paid for the ticket or order is too big, the Company upon request of the person shall return to the person amount of money which is in excess of amount which had to be paid. In case when the person provided to the Company details of its bank and account, the Company shall be entitled to return this amount to the person without waiting a request from him/her.
6. TERMS AND CONDITIONS OF TICKET (SUBSCRIPTIONS, DISCOUNT CARDS AND ETC.) VALIDITY SUSPENSION AND VALIDITY RENEWAL
6.1. The Company shall not establish and shall not be liable for terms and conditions and / or procedure of ticket validity suspension and validity renewal because such procedure and / or terms and conditions are established by the parties providing respective services the rights to use which are granted by the tickets which are distributed by the Company. Taking into consideration that the Company shall sell tickets to services which are being rendered by the other parties, the Company shall not also determine prices of such services as well as terms and conditions of their provision and shall not be liable for quality of such services, their content and shall not provide any guarantees with respect to such services.
6.2. The Company in the website or in other form acceptable to the Company shall notify persons about terms and conditions as well as procedure of ticket validity suspension and validity renewal when it has a possibility and only when/if the parties providing respective services the tickets for which were sold by the Company informed the Company about that.
6.3. In case the person providing services canceled service provision or informed otherwise, that the services it provides shall not be rendered or date, place or other significant service provision criteria have been changed and ticket validity is being suspended, the persons with respect to money return and / or damage compensation shall have to address the person rendering such services that shall be liable for occurrence of such damages, compensation of damage or return of money. Tickets distributed by the Company a respective service provider may indicate to which the persons may address regarding return of money and/or damage compensation.
6.4. Validity of tickets may be suspended in other cases provided for these rules.
7. APPLICABLE LIMITATIONS AND PROHIBITIONS
7.1. Website content and software shall be under the ownership of the Company and / or its partners that is protected by the applicable laws. The persons when using the website must not violate rights and lawful interests of the Company and use the website by following requirements of legal regulations, rules set forth in the website, prohibitions, instructions and any other lawful requirements of the Company.
7.2. The persons shall be prohibited from distribution, exchange, illegal copying, printing and other illegal use of information provided for in the website of the Company without written permission of the Company.
7.3. The persons shall not be entitled to counterfeit tickets, to copy them and also use tickets or to purchase them in any other illegal way. The persons shall not be entitled to sell tickets without coordinating this with the Company. All copyrights of design and content shall be under the ownership of Company and its partners.
7.4. Limitations, prohibitions, requirements and rules applied in theses rules, Company's website or other materials which are published by the Company shall be applicable to the persons.
8. REQUIREMENTS OF ACTION OF SAFE CUSTOMER
8.1. The persons before receiving/ordering the Services should each time to comprehensively acquaint themselves with Service provision conditions, price of ticket and Service, to get it clear limitations established by the tickets which grant the right to use the services of the party providing such services, and/or other service provision criteria. In case of uncertainties, the persons must ask the Company for additional information.
8.2. When ordering services in the internet website, persons must be sure that they are looking for the tickets and/or place orders using one browser window only. If persons are looking for tickets using several browser windows, they may loose their tickets or log-in to website time of such person may expire. Due to this reason ticket ordering - purchasing procedure may be disconnected. Persons who are use website are to be forbidden:
8.2.1. without written consent of the Company to use any equipment, programs or software seeking to copy content of the website or seeking any other illegal actions;
8.2.2. to use any equipment, programs or software in order to proceed ticket orders or publish them in the Company's website;
8.2.3. to use any equipment, programs or software, which may interfere with proper operation of the website;
8.2.4. to perform any actions, which might cause irrational or excessive load for website;
8.2.5. to log on, to restart or “update” website pages or provide other requests to servers more than once per 3 seconds interval.
8.3. Persons shall use website on their own risk. The persons shall be responsible themselves for confidentiality of their password and/or key word, if they have any. The Company shall not guarantee and shall not be liable for the cases when during website use the persons experience any interferences or problems.
8.4. In all cases when receiving / applying for / ordering the Services, the person shall have to act reasonably, fairly and cautiously by providing to the Company only correct information and figuring out all circumstances which are important to him at this moment and learning all information necessary for him.
9. DIFFERENT SERVICE PROVISION CONDITIONS, WHEN SUCH DIFFERENCES ARE DIRECTLY JUSTIFIED BY OBJECTIVE CRITERIA
9.1. All persons who have legal and in certain cases technical possibilities (internet, telephone and etc.) to enter into such contracts, i.e. the persons who have complete legal capacity or limited (incomplete) capacity, however are capable to enter into a contract of such kind, may purchase the Tickets and use Services provided by the Company.
9.2. In respect that the Company distributes the tickets which grant the right to the services provided by the third parties, conditions of provision of such services are established and given to the Company by the parties providing such services. Due to this reason Service provision conditions may differ for certain persons. The Company shall not be liable and entitled to establish conditions of provision of services the right to use which is given by the tickets distributed by the Company. Information on conditions of provision of services which may be used by the persons who purchased the tickets shall be presented in distribution points, website or by applying to the Company directly.
9.3. Service provision conditions may also differ due to other circumstances (for instance price of tickets sold to different groups of people (retired people, students and etc.), ticket price depending on amount of tickets being purchased and advance purchase, also additional charges and their amount depending on those reasons and etc.), however the Company when applying different Service provision conditions must not violate requirements of legal regulations of the Republic of Lithuania.
9.4. Different Service provision conditions may also originate given the conditions established in these Rules.
10. ADDITIONAL PAID SERVICES (ADDITIONAL CHARGES FOR SERVICES)
10.1. All additional charges (maintenance, reservation, arena and etc.) which are allocated for one ticket as well as their amounts shall be indicated in the business places of the Company, its website, in other information which is publicly presented by the Company or may be known by addressing the Company directly.
10.2. The Company shall also be entitled to charge onetime fee of an established amount for registration at Company’s website. Amount of registration fee shall be indicated upon registration in the website or in certain cases a person shall be informed about its amount directly (for instance when filling written registration form) or by notifying in other form acceptable to the Company.
10.3. In case a person makes ticket reservation, then the tickets may be charged with a reservation fee. If the Company organizes a possibility to receive tickets in a manner of delivery, the tickets may be charged with a delivery fee.
10.4. The Company shall also be entitled to provide any other additional paid services and collect other fees for the services the provision of which is charged by taxes. Before receiving such services, a person shall be notified about additional charging of the respective service and / or tax applicable for service provision and its amount.
11. SERVICES PROVIDED FREE OF CHARGE OR WITH DISCOUNT
11.1. The Company shall be entitled to decide to provide some Services with discount or free of charge. All information about the Services to which discount is applicable, which are provided in addition to the main services or free of charge shall be indicated in business places, website, by addressing the Company directly or published in other form acceptable to the Company.
11.2. By the initiative of the Company the persons shall be entitled free of charge to acquaint themselves with the information provided in the website and also to receive useful information which is presented by the Company (advertisement, information notices and etc.).
12. OTHER IMPORTANT PROVISIONS
12.1. The Company shall not provide any guarantees for the Services it renders except when guarantees are obligatory and applicable to provision of respective Services in accordance with provisions of effective legal regulations. In such case the guarantee shall be provided in a minimum permissible scope established in the legal regulations, except for the cases when the Company indicates explicitly that the guarantee for the respective Services shall be provided in other (larger than permissible minimum) scope.
12.2. The Company shall not be liable for comprehensiveness and completeness of information provided in the website or business places. Usually the Company in the website and business places provides information which is submitted to it by the parties rendering such services. Persons who are looking for more comprehensive or additional information may address the Company directly, however the latter shall provide the more comprehensive information, in case it is not known by the Company at the time of person’s request, only after communicating with parties rendering such services, or direct such addressing persons to communicate directly with parties rendering the services.
12.3. All disputes with the Company shall be resolved in a way of negotiations. In case of failure to resolve the arisen disputes in negotiations, irrespective of possible contradictions of provisions of applicable laws, they shall be resolved in accordance with applicable laws of the Republic of Lithuania and in the courts of the Republic of Lithuania only.
The institution resolving consumer claims by extra-judicial order: State Consumer Rights Protection Authority, address Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt